Shipping & Returns
Shipping Rates and Policy
Shipping with Jose & Markham is a breeze! We charge a $15 flat fee per order to ship anywhere in North America. If you live outside of North America, please contact us in advance of placing your order and we'll make arrangements to get you your Jose's!
At Jose & Markham we understand that getting your order quickly is important to you, so we make every effort to ship orders the day they are received. When you order from our website, you can expect to receive your order within 4-7 business days.
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund or exchange within 30 days of purchase. If for whatever reason you're not happy with your order, just email our customer service department at firstname.lastname@example.org and we'll make arrangements to have your shoes shipped back to us for exchange or refund.
With our 30 day return policy, there are no catches or exceptions. All we ask is that you send the items back to us in their original packaging, and that the merchandise is in the same saleable condition as when you receined it.
NOTE: All sale items are final. Unfortuantely we can't exchange or return any items purchassed on sale.
Returns with Jose & Markham are easy:
- You can return your purchase up to 30 days from the purchase date.
- Products must be in the condition you received them and in the original box and/or packaging.
- Cost of return shipping is your responsibility. Return shipments received COD will not be processed.
- Once your return is received and inspected at our warehouse (usually within 48 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
RETURN SHIPPING ADDRESS:
73 Princess Street, Winnipeg, Manitoba. R3C 0G2